WHY DO I NEED TO PORT?
Number Porting: Before you
venture into the ring of porting your line, please it’s advised you sit down
and analyze the issue. Below are some question that might help make up your on
what to do, On Either to remain or to switch?
Questions
and answers that may assist you:
1. What is mobile number portability?
Mobile number portability is the ability to take your existing mobile number to a new service with a new provider. i.e. It will now be possible to move from the MTN, Glo or Airtel to Etisalat or any network depending on your location; while keeping the same phone number, provided there are not contractual obligations. Mobile number portability is not a service feature or a product; it is the removal of a barrier to choosing the provider or service that suits you.
2. What is 'porting'?
'Porting' is the act of transferring your number to a new service, either with a different network or a different service provider, or both.
3. What are the benefits of porting?
The main benefit of mobile number portability (MNP) is freedom of choice. You are free to choose a new mobile service provider without losing your existing number.
If you are not satisfied with your existing provider, you don't have to stay just to keep your number. If you are in business, keeping your number when changing phone companies means you will avoid missing calls, reprinting stationery and having any signage redone. For individuals it means avoiding the inconvenience of having to notify friends and associates that you've changed your number.
4. Can I switch providers if I'm still on contract with my existing provider?
Yes, you can, but you will still have to pay out your existing contract, just as you would if you simply cancelled your service.
Moving to a new provider may cancel your existing contract, but the obligations you may have to your existing provider remain. You will be required to pay all outstanding call charges. If your existing service is cancelled during a minimum term contract, you will also have to pay out your contract or an early termination fee. You will need to find out from your existing provider exactly what is required in your case.
5. Can I keep my number and change providers if I'm on a pre-paid service?
Yes, you can! Your handset may be locked, Handsets sold as part of a pre-paid service are often 'network SIM-locked' to prevent customers using a SIM card with the handset other than the one issued for the pre-paid service.
If you want to use the same handset you may need to arrange with your existing provider to have your handset unlocked. Some carriers may charge to unlock your handset.
This does not apply if you already owned the phone when you obtained the pre-paid service, or if you are prepared to get a new handset with the new service. But remember that new handsets may increase the cost to you.
An important point for mobile phone users on a pre-paid service is that you will lose any credit you have on your service at the time of the change. That is something to take into account in the timing of a change.
1. What is mobile number portability?
Mobile number portability is the ability to take your existing mobile number to a new service with a new provider. i.e. It will now be possible to move from the MTN, Glo or Airtel to Etisalat or any network depending on your location; while keeping the same phone number, provided there are not contractual obligations. Mobile number portability is not a service feature or a product; it is the removal of a barrier to choosing the provider or service that suits you.
2. What is 'porting'?
'Porting' is the act of transferring your number to a new service, either with a different network or a different service provider, or both.
3. What are the benefits of porting?
The main benefit of mobile number portability (MNP) is freedom of choice. You are free to choose a new mobile service provider without losing your existing number.
If you are not satisfied with your existing provider, you don't have to stay just to keep your number. If you are in business, keeping your number when changing phone companies means you will avoid missing calls, reprinting stationery and having any signage redone. For individuals it means avoiding the inconvenience of having to notify friends and associates that you've changed your number.
4. Can I switch providers if I'm still on contract with my existing provider?
Yes, you can, but you will still have to pay out your existing contract, just as you would if you simply cancelled your service.
Moving to a new provider may cancel your existing contract, but the obligations you may have to your existing provider remain. You will be required to pay all outstanding call charges. If your existing service is cancelled during a minimum term contract, you will also have to pay out your contract or an early termination fee. You will need to find out from your existing provider exactly what is required in your case.
5. Can I keep my number and change providers if I'm on a pre-paid service?
Yes, you can! Your handset may be locked, Handsets sold as part of a pre-paid service are often 'network SIM-locked' to prevent customers using a SIM card with the handset other than the one issued for the pre-paid service.
If you want to use the same handset you may need to arrange with your existing provider to have your handset unlocked. Some carriers may charge to unlock your handset.
This does not apply if you already owned the phone when you obtained the pre-paid service, or if you are prepared to get a new handset with the new service. But remember that new handsets may increase the cost to you.
An important point for mobile phone users on a pre-paid service is that you will lose any credit you have on your service at the time of the change. That is something to take into account in the timing of a change.
6. Can I change providers and go to a pre-paid
service?
Yes, if your chosen new provider offers you that service.
This will not cancel any contractual obligations you may already have. Check the details of what the new provider is offering and make sure that it suits you. Be aware that you may have to shop around to find a service that suits you.
Note: You should be aware that there are new legal requirements about providing name and address information when buying a pre-paid service.
7. Does MNP mean that any provider I approach must accept me as a customer?
No, it doesn't.
Your current provider has to let you go, but a new provider is able to make a commercial decision about whether to accept you as a customer
8. If I can't tell what network somebody is with from the number, how will discounts for calls on the same network operate (on-net calls)?
The providers will know who their customers are, so they can still offer the discounts, but callers won't necessarily know if the people they call have switched to a new provider. To avoid unexpected charges, mobile users should confirm with their friends and their associates that they are using the same mobile network. It is therefore generally always better to use the service of the largest network with the most subscribers to enjoy the cheapest calls.
9. I've decided to port. Who do I approach, my current mobile provider or the one I'm planning to move to?
Go to any centre of the network you to move to or there are processes you can follow on you own; this differs with providers. In Nigeria, it”s advertise on the process you need to take. Better still visit the customer centre of the intended network. Different counties has different plans: for a example in South Africa, you go to any Cellucity centre there will make contact with your existing provider as part of the porting process and inform it that you are porting. Your new provider will also announce to all other South African network providers that your number has been ported. This is to ensure that callers to your number are successfully connected to your new network.
Yes, if your chosen new provider offers you that service.
This will not cancel any contractual obligations you may already have. Check the details of what the new provider is offering and make sure that it suits you. Be aware that you may have to shop around to find a service that suits you.
Note: You should be aware that there are new legal requirements about providing name and address information when buying a pre-paid service.
7. Does MNP mean that any provider I approach must accept me as a customer?
No, it doesn't.
Your current provider has to let you go, but a new provider is able to make a commercial decision about whether to accept you as a customer
8. If I can't tell what network somebody is with from the number, how will discounts for calls on the same network operate (on-net calls)?
The providers will know who their customers are, so they can still offer the discounts, but callers won't necessarily know if the people they call have switched to a new provider. To avoid unexpected charges, mobile users should confirm with their friends and their associates that they are using the same mobile network. It is therefore generally always better to use the service of the largest network with the most subscribers to enjoy the cheapest calls.
9. I've decided to port. Who do I approach, my current mobile provider or the one I'm planning to move to?
Go to any centre of the network you to move to or there are processes you can follow on you own; this differs with providers. In Nigeria, it”s advertise on the process you need to take. Better still visit the customer centre of the intended network. Different counties has different plans: for a example in South Africa, you go to any Cellucity centre there will make contact with your existing provider as part of the porting process and inform it that you are porting. Your new provider will also announce to all other South African network providers that your number has been ported. This is to ensure that callers to your number are successfully connected to your new network.
10. Can my number be ported without my
permission?
This is unlikely with mobile services; you will often need a new SIM card or handset. It is unusual for your service to be switched without you knowing about it. Furthermore mobile phones tell you which network you are connected to on the screen. If an unauthorized port does occur, contact your normal service provider as soon as possible and the port can be reversed.
11. Will I get a bill from my former provider?
Yes, you are likely to get a final account or a number of accounts to settle your contractual obligations or to pay for the calls and network access you used between your last bill and the time of the switch.
12. What are the steps involved in porting and how long will it take?
The first step is to choose your new provider (Any of your choice)
This is unlikely with mobile services; you will often need a new SIM card or handset. It is unusual for your service to be switched without you knowing about it. Furthermore mobile phones tell you which network you are connected to on the screen. If an unauthorized port does occur, contact your normal service provider as soon as possible and the port can be reversed.
11. Will I get a bill from my former provider?
Yes, you are likely to get a final account or a number of accounts to settle your contractual obligations or to pay for the calls and network access you used between your last bill and the time of the switch.
12. What are the steps involved in porting and how long will it take?
The first step is to choose your new provider (Any of your choice)
You will be asked to give authorisation to make the
change in writing.
Being advised that you may have obligations to your existing
provider is part of the authorisation. It is up to you to follow this up.
Your new provider will ask your existing provider to
check that you are the authorised customer, and make sure that your
personal information is correct. Personal information includes the account
number for post-paid accounts and a reference number or date of birth for
pre-paid accounts.
The New Network provider may conduct a credit check.
When these procedures are complete, You New provider will advise the
former provider and the number will be moved to the new provider. The new
provider must inform other carriers of the port so that they can correctly
route calls to your new provider, not your former provider.
The telecommunications industry has set up automated
processes & electronic interchanges between carriers to enable porting
to take place in around the same time that it would normally take to
provide you with a new mobile phone service (if you were not porting). In
the vast majority of cases, this is a couple of hours. However, the
provision of wrong information, system malfunction, or other practical
considerations may cause your port to take slightly longer. Your new
provider will advise you how long the process is expected to take.
You will receive with your new service a new SIM card.
If you have put a PIN or other security device to prevent unauthorised use
of your phone, you will need to remove or deactivate that security.
13. Can I nominate the date and time at which my service is ported?
Yes, you can and it may be helpful to choose that date-and approximate time-carefully. If you are moving from a pre-paid service, you may want to use up your credits before you move. If you receive a lot of calls you may want to time the port for a non-busy time. Note that porting is only available during business hours. If you have to wait for the new SIM card to arrive by post, you may want to postpone the activation of the new service until it has arrived.
14. I travel overseas and roam onto other networks. Will international roaming be affected?
Availability of international roaming is dependent on bilateral agreements between your network operator and network operators overseas. The new provider might not have the same agreements as your previous provider. This will only matter if it does not have any agreements with operators in the countries you visit.
You should ask the new provider to which you are considering porting if it has agreements with network operators in the countries which you visit.
15. If I'm considering porting, how can I find out reliably whether that carrier has adequate coverage for me?
You van be issued coverage maps on request, for both GSM and 3G services.
If
you would like more information on Porting to and from any NETwork or assistance please email us: vcnconnects@aol.com! Or Contact:
2348099799689
In VCN CONNECTIONS, we make IT(Information Technology) easy ...
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